Disney and the Coronavirus

I know that many people are very concerned about COVID-19, commonly referred to as the novel coronavirus.  If you are planning a Disney vacation and/or a Disney Cruise Line vacation in the coming months, no doubt Disney and their response to the coronavirus are weighing on your mind.

Disney has released formal statements regarding COVID-19 for both Disney Parks and Resorts and the Disney Cruise Line.

It is important to remember that while the novel coronavirus can be very serious for those with health issues that compromise their immune system and make them more vulnerable, for most of us the impact of contracting the novel coronavirus will be similar to the flu.  Taking care of our personal hygiene per the guidelines released by the CDC (link in the statement below) will significantly reduce our vulnerability to COVID-19, as well as other contagious diseases.

Disney has a well earned reputation for cleanliness and sanitation, and I am confident they are taking every necessary precaution to ensure the safety of all guests.

Disney and the Coronavirus – Parks and Resorts

Dr. Pamela Hymel, Disney’s Chief Medical Officer released a statement a few days ago.  We have included an excerpt from this statement below:

“As part of our commitment to the health and well-being of our cast, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance. Walt Disney World Resort and Disneyland Resort, are welcoming guests as usual and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies.

Walt Disney World, Disneyland and all of our parks and resorts around the world have high standards of cleanliness, which assists with illness prevention, and we have health and safety protocols in place, such as:

• • • Training for cast members, with ongoing reinforcement on a regular basis
    • Defined cycles for frequent cleaning and disinfection of targeted areas
    • Easy access to handwashing facilities and hand sanitizers
    • Quick response to spills, trash and other situations
    • End of day sanitation procedures for restroom, kitchen, and other facilities
    • Frequent cleaning and “wash down” of outdoor locations, including walkways and queues

Additionally, our onsite health teams and leaders are communicating with our cast members about illness prevention, including the guidance of the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs, such as staying home when sick, washing hands often with soap and water for at least 20 seconds, following proper respiratory cough etiquette, avoiding close contact with people who are sick and avoiding touching eyes, nose, and mouth with unwashed hands.”

Disney Cruise Line and the Coronavirus

In response to concerns specifically related to cruise travel, Disney has released the following statement and update to Disney Cruise Line policies.

“Information on Coronavirus Disease 2019 continues to evolve quickly and Disney Cruise Line is closely following guidance from health officials and authorities in the ports of call we visit. We are also committed to keeping our Guests informed and updated, and are happy to address any questions our Guests have in advance of their cruise vacations and once they’re onboard.

The health and safety of our Guests, as well as that of our Crew Members, is our primary focus. We are taking precautionary steps and have implemented the following guidelines, which will likely continue to evolve as more information becomes available:

• • • Currently, any Guest or Crew Member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
    • Any Guest or Crew Member who has been in contact with someone from these areas, including Guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with the coronavirus (COVID-19), or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
    • As is always our practice, we screen all Guests and Crew Members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.
    • In addition, all Guests and Crew Members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
    • For cruises that include a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These Guests may be able to sail but will be unable to visit The Bahamas.
    • For cruises that include a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow Guests who have traveled from, to or through Singapore within 14 days of arrival to come ashore. These Guests will be unable to sail.

Temporary Cancellation Policy Update

Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our guests. These adjustments may continue to evolve as more information becomes available.”

“Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:

• • • Training for all of our Crew Members on how best to prevent the spread of illness onboard.
    • A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
    • Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
    • Cleaning of all staterooms twice a day, and additional disinfection when necessary.
    • Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition, Disney Cruise Line has hand sanitizer wipes and sanitation stations conveniently available in multiple places on its ships. Guests can also cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth.”

Keep Calm and Wash Your Hands

Because concern about the coronavirus is widespread, I felt it was important to include Disney’s statements verbatim, rather than to paraphrase them.  As Disney releases new statements or amends these statements, I will release updates.

Bottom line: Disney is doing everything they can to combat the spread of COVID-19 or any other disease in their theme parks and cruise line.  They have an excellent reputation for cleanliness and training cast members on strict policies and procedures. I have no doubt that Disney has gotten even more aggressive in these areas due to the concerns regarding the coronavirus.

If you have a Disney Parks or a Disney Cruise Line vacation planned for the next 60 days, and are concerned about Disney and the coronavirus, Disney has implemented temporary cancellation policies.  If you would like my help with determining your recourse and/or rescheduling your trip, please contact me at brooke@disneycastledreaming.com.

As long as you feel comfortable with Disney’s policies and are in reasonably good health, I don’t think it is necessary to cancel or reschedule your trip.  However, if you are worried and don’t think you’d be comfortable, I can certainly understand if you wish to cancel or reschedule.

I will keep you updated as news regarding Disney and the coronavirus evolves.

Happy Dreaming,

Brooke