Walt Disney World’s new Skyliner Transportation system has reached an important milestone. Can you believe that Disney Skyliner has already transported its one millionth guest?
As you may remember, Disney Skyliner opened on September 29, 2019, so in just a few short weeks, one million guests have already ridden on the new system! Guests are raving about the system. Common reports are that the system is smooth and fast. Many guests talk about how beautiful the views are, and how secure they feel in the system.
Disney posted a new video to celebrate one million guest riders on Skyliner:
Doesn’t that look like fun? I can’t wait to ride the darn thing personally, and I’m afraid of heights! I think it looks amazing, though.
Nothing is Perfect: Skyliner Accident Shuts Down System
Of course, as you have probably heard, Skyliner has not completed it’s first month without some challenges. Two weeks ago, there was a minor malfunction at the Disney Riviera Resort Skyliner station. One of the gondolas got stuck, and several Skyliner gondolas collided in the station.
The Epcot Skyliner line was immediately shut down, and fortunately no one was seriously hurt. Guests were inconvenienced, having to stay in the gondolas out on the Skyliner cables. Some guests were stuck in the gondolas for as long as three hours; and it appears that Disney did NOT communicate with them what was going on. Ultimately, three guests were transported to the hospital to get checked out.
Evacuation
Ultimately, quite a few guests ended up being evacuated from the gondolas. Disney had purchased special equipment for the Reedy Creek Fire Department specifically for Skyliner gondola evacuations, and of course, LOTS of testing for the evacuation procedures had been done prior to opening day. The good news is that the Reedy Creek Fire Department and Disney team members reacted quickly and the evacuations went smoothly. Nonetheless, no matter quickly or how smoothly the evacuations were handled, I’m sure it was pretty scary for those guests.
What Happened?
Several gondolas were lightly damaged during the incident. The gondolas that collided in the station all had their plexiglass vents open to allow for maximum ventilation. When the gondolas collided, those vents broke in some cases. Fairly minor problem, and I’m sure they were repaired quickly. The gondolas are equipped with insulated edges, and are designed to be stored, nestled against each other. So the actual structure of the gondolas and the gondolas themselves were not damaged at all; it was just the glass in the vents that were on the exterior of the gondolas that was damaged.
Disney released a statement on Sunday, October 6, 2019, the day following the incident. “We have a team diligently looking into the cause of the malfunction on the Epcot line of the Disney Skyliner. We have been in contact with the guests, many of whom were on the Skyliner for more than three hours until we were able to restart the system. We express our sincere apologies for the inconvenience and continue to work with each guest individually.”
I suspect this statement means that the guests that were inconvenienced were compensated by Disney in some way for the incident. At least I hope so. I mean, if I were stuck in a gondola 30-60 feet off the ground for three hours, I would probably be a basket case! I did read that the guests were eventually told there were emergency packs under their seats that contained water and cool packs. Good to know. Scary situation though!
How Did Disney Respond?
As a result of the incident, the Skyliner system was shut down for several days. Disney brought in the manufacturer and conducted a comprehensive review of the Skyliner systems and operations with them. After the review, Disney released a statement indicating that they making adjustments to their processes and training. Disney also stated that they would be improving how they communicate with guests during their travel on the Skyliner system.
The Skyliner system and gondolas were designed by Doppelmayr Garaventa Group. Doppelmayr is an Australian company known for manufacturing chairlifts, cable cars and gondolas for amusement parks and ski resorts. Doppelmayr also builds urban “people moving systems”. They’ve produced more than 14,600 installations in 89 countries. Given the high visibility of any Disney project I suspect Doppelmayr has done everything they can to make sure this system is one of their best.
Disney also stated that Disney Skyliner may slow down or come to complete stops during the ride. These “slow downs” or stops are primarily due to accommodating guests that need extra time to load into their cabin. As smoothly and as quickly as the system moves, it moves too fast to safely load wheelchair bound guests, slower moving guests, or special needs guests without slowing down or stopping the Skyliner. Looks like the moral of the story is that Disney doesn’t want guests to panic anytime they get stopped on the line, thinking it’s another accident. I am choosing to believe that Disney and the manufacturer have figured out what caused the accident, and taken steps to ensure that it will NOT happen again.
A Magical Way to Travel the World!
There are a few things you may want to know before your first ride on Disney’s Skyliner.
Because Skyliner is designed as a transportation system rather than an attraction, you cannot board Skyliner and just stay on it and ride around the whole system. There are six total stations, visiting four Disney resorts and two Walt Disney World theme parks. (Note: one of the stations is a “turn around” station, located between Epcot and Disney’s Riviera Resort. This is a pass through station for guests; gondolas will not load or unload at this station).
Certain stations are “end of the line” stations, and will necessitate that you exit the gondola. If you are continuing on to another destination, you will be changing to another line on another gondola.
Disney’s Art of Animation Resort/Disney’s Pop Century Resort
These two resorts share one station. Both resorts are located on either side of a small man made lake, and each resort has a pathway to the Skyliner station.
This station is the beginning of the Skyliner line (or the end of it, depending on whether you are coming or going!). If arriving at this station, you will always be required to exit your gondola. If you want to continue your ride, you can get back on again, and travel on from here.
Disney’s Caribbean Beach Resort
The Skyliner station at Disney’s Caribbean Beach Resort is the central hub for the whole system. Extra gondolas are stored here, and this is the largest station. All the various Skyliner lines ultimately go through here. If you boarding at Disney’s Caribbean Beach Resort, you will be taken directly to your destination without having to disembark your gondola. From here, you can travel directly to Hollywood Studios, Epcot, Disney’s Riviera Resort or Disney’s Art of Animation Resort and Disney’s Pop Century Resort.
If you have come to Disney’s Caribbean Beach Resort’s Skyliner station from another station, you may have to get off your gondola and change lines and board a different gondola, depending on your destination. For example, if you depart Disney’s Art of Animation Resort/Disney’s Pop Century Resort and want to go to Epcot or Disney’s Riviera Resort, you will be transferring gondolas at the Caribbean Beach Resort Skyliner station.
Disney’s Hollywood Studios
If you board the Skyliner at Disney’s Hollywood Studios and are going to Disney’s Art of Animation Resort/Disney’s Pop Century Resort, you will not transfer at Disney’s Caribbean Resort Skyliner Station. You will continue on through the station directly to your destination. However, if you are heading to any other destination, you will need to exit your gondola at Disney’s Caribbean Beach Resort and transfer to another gondola heading to your destination.
Disney’s Riviera Resort
Disney’s newest resort, the European themed Riviera Resort doesn’t actually open until December, so right now, guests can’t board Skyliner from Disney’s Riviera Resort, nor can they disembark here (except in the case of an emergency.) Currently, the gondolas pass through the station without stopping. The station is staffed with cast members, and is ready for its opening day on December 16, 2019.
Once the Resort and station are open, guests that board here heading for Epcot will not need to transfer at Disney’s Caribbean Beach Resort. However, guests heading to any other Skyliner destination will need to transfer at Disney’s Caribbean Beach Resort.
Also, guests heading to Epcot from Disney’s Caribbean Beach Resort will pass through Disney’s Riviera Resort Skyliner Station and continue on to Epcot.
Epcot
Epcot is an end-of-the-line station. All guests arriving at this station must exit their gondola. If you’re planning to continue on to another destination, you will board a different gondola and head to Disney’s Riviera Resort station. If you are planning to go to Disney’s Hollywood Studios, Disney’s Art of Animation Resort/Disney’s Pop Century Resort or Disney’s Caribbean Beach Resort, you will stay on your gondola through the Riviera station, and continue on the Disney’s Caribbean Beach Resort station, where you will disembark and either end your travels, or transfer to a different line.
Traveling on the Skyliner System
When you arrive at Caribbean Beach Resort station and want to transfer and take a different Skyliner route to another destination, you will exit your gondola. You will pick where you want to go, and enter the line for that route. Be prepared for at least a short wait (5 – 10 minutes) in the new line if you are traveling during busy times.
The busiest stations for loading are currently Epcot and Hollywood Studios. You can expect long waits at park close (up to 40 minutes on busy days), much as you would expect with the parking lot trams, buses and monorails at this same time.
Your Skyliner gondola accelerates as you exit each station, and decelerates as you approach the next station, even if it is a turn around or pass through station. The maximum speed of the gondolas in transit is 11 mph. When they are passing through the station, they slow down to about 1 mph for loading/unloading. (For comparison, most people start their treadmills at 2.5 – 3 mph). The gondolas load very similarly to the PeopleMover or Spaceship Earth. The gondolas will be stopped if guests need more time to load and/or unload.
Travelers
Each gondola CAN seat up to ten people, however, Disney does not seem to be “packing them in” at this time. Most gondolas seem to be traveling with 5-8 guests, based on anecdotal stories from guests. That may change as busier days approach, of course. Generally if you have 5-8 people in your group, you will likely have a gondola to yourselves. Smaller groups or single riders can expect to share with others.
All guests MUST be seated at all times in the gondolas, no standing is allowed.
Strollers are allowed on the gondolas, as long as they fit within a 30″ x 48″ area.
There is no height restriction for guests to ride Skyliner. Children under 14 must be accompanied by an adult, however.
Wheelchairs, Scooters and Mobility Devices
There are special gondolas designed to fit wheelchairs and ECV’s (scooters). Keep in mind, these gondolas are limited to six guests. There is a special loading area for guests with mobility issues, or that have wheelchairs and ECVs. The gondolas come to a complete stop in this area, and rejoin the main line once loaded. Guests will just need to inform a cast member when they arrive that they have wheelchairs, ECV’s or mobility issues.
No Air Conditioning
As you may have heard, the gondolas in the Disney Skyliner system do NOT have air conditioning. However, the gondolas do feature reflective glass and cross ventilation. According to Disney, these features will help ensure the gondolas remain “comfortable”, regardless of exterior temperatures.
I’m not sure how effective these features will be in the high heat of summer, when temperatures top 100 degrees; the Skyliner system opened at the end of September. While some hot days do still occur in October and November, we generally can expect temperatures to stay in the eighties and nineties, rather than exceed 100 degrees.
Early reports from guests indicate that while the gondolas are moving, there is a nice cross ventilation going if the vents are opened. Mentions have been made that on rainy days, water does “rain in” if the vents are open, but if the vents are closed, it gets a little stuffy. Time will tell if those are isolated incidents or common occurrences. Perhaps the vents can be angled to keep out the rain? I haven’t been able to check this out personally yet, but I will keep you posted!
Travel Times
Disney has released these time estimates for the various Skyliner routes. Based on guest reports, these seem to be pretty accurate.
- Traveling between Disney’s Caribbean Beach Resort and Disney’s Pop Century Resort and Disney’s Art of Animation Resort: Less than four minutes.
- Traveling from Disney’s Caribbean Beach Resort to Disney’s Riviera Resort: Two to three minutes.
- Skylining from Disney’s Caribbean Beach Resort to Disney’s Hollywood Studios: Five to six minutes.
- Traveling from Disney’s Riviera Resort to the International Gateway at Epcot: Approximately nine minutes.
- Skylining from Disney’s Caribbean Beach Resort to the International Gateway at Epcot: Ten to twelve minutes.
The Skyliner system official operating hours are 45 minutes before park opening (Hollywood Studios and/or Epcot) and one hour after park close (also Hollywood Studios and/or Epcot hours). Keep in mind that hours are subject to change due to inclement weather. Skyliner will not operate during high winds, heavy rains or when there is lightning. Basically, if Disney would shut down Test Track or tell you to get out of the pool, assume that Skyliner will not operate.
Disney Skyliner Transports Its One Millionth Guest
Despite the brief setback, Skyliner is going strong! Disney reports that Skyliner transported its one millionth guest this week. At that rate we will be talking about 100,000,000 riders sometime next year. Crazy!
Here’s another video from Disney featuring guest reactions to Disney Skyliner.
Do you have any questions about the Disney Skyliner system? Please comment below, and I will find the answers for you!
Happy Dreaming!
Brooke
P.S. Interested in more Disney Skyliner information? Check out this post, this post and this one!